Help & Support
We've put together guides and answers for the most common questions. If you can't find what you need, just reach out.
Popular Topics
Getting Started
New to Velora? Here's a friendly walkthrough — from connecting your wallet to exploring your dashboard for the first time.
Understanding Your Dashboard
Your dashboard shows everything that matters — your community, your activity, and your rewards. Here's how to read it.
Troubleshooting Tips
Wallet not connecting? Page not loading? Don't worry — most issues have quick fixes. Check these common solutions first.
Before You Begin — Quick Checklist
Most setup issues come from outdated wallet apps or browser settings. Run through this quick list and you'll likely be good to go in minutes.
- Make sure your wallet app (MetaMask, Trust Wallet, etc.) is up to date.
- Check that your browser allows wallet popups and connection prompts.
- Have a small amount of BNB in your wallet for transaction fees (gas).
- Never share your recovery phrase or private keys with anyone — ever.
Still Need Help?
Send us a message
Head over to our Contact page to fill out our support form. We read every single message and usually respond within a few hours.
Stay safe
Our team will never ask for your passwords, seed phrases, or private keys. If someone does, it's not us. Always verify through official channels.